Responsible Gaming
Let’s skip the part where we tell you gambling should be treated as entertainment. You already know that. What you might not know is exactly what tools we’ve got if things start to feel off, and where to go if you need proper help. So here’s all of it in one place.
Tools You Can Use
All of these sit inside your account settings. You can also activate any of them through live chat, 24 hours a day.
Deposit limits work on a daily, weekly or monthly basis. Say you set £50 per day, once you hit that number the system physically won’t let you add more until tomorrow. You can lower a limit and it takes effect immediately. Raising one takes 24 hours to process, which is deliberate. We’d rather you sleep on it than bump a limit up at 2am after a rough session.
Session reminders are timed alerts that tell you how long you’ve been playing. They don’t kick you out, but you do have to click through them to keep going. Useful if you tend to lose track of time.
Cooling-off locks your account for anywhere between 24 hours and 6 weeks. You pick the length. While it’s active you can’t log in or bet, though withdrawing existing funds is still possible.
Self-exclusion goes further. Minimum 6 months, maximum permanent. Once it’s on, there’s no reversing it early. Account locked, emails stopped, and opening a new one isn’t an option. This is the one to use when limits alone aren’t enough.
Worth flagging again : if you deposit through CoinsPaid crypto, deposit limits can’t be applied on those transactions. Use cards or bank transfer if you want limits to actually work.
A Quick Self-Check
Read these and answer honestly. Nobody’s watching.
Do you regularly spend more than you planned to before you sat down ? Have you borrowed money or skipped bills to keep playing ? After a loss, do you feel like you need to win it back before you stop ? Has anyone close to you said something about how much you gamble ? Do you think about betting even when you’re doing something completely unrelated ? Have you ever lied about how much you’ve spent or how long you played ?
One yes doesn’t mean you’ve got a problem. But a couple of them ? That’s your cue to do something about it, whether that’s switching on a deposit limit, taking a cooling-off break, or picking up the phone.
Where to Get Help
All free. All confidential. All available to British players.
GamCare at gamcare.org.uk is probably the best starting point. They run a free helpline, live chat and one-to-one counselling sessions across the UK. If you want to speak to someone today, this is where to go.
BeGambleAware at begambleaware.org has a self-assessment tool that takes about five minutes. Good for figuring out where you actually stand before deciding on next steps.
Gamblers Anonymous at gamblersanonymous.org runs group meetings, both in person and online. Sometimes it helps just hearing from people who’ve sat exactly where you’re sitting.
Gambling Therapy at gamblingtherapy.org does online support in several languages. Works well if you’d rather write than talk.
Our support team can help too. They’ll activate whatever restriction you need on the spot, and they’re not going to ask you to justify your decision.
Underage Protection
You must be 18 to play here. We check age through KYC verification, and any account found to belong to someone younger gets shut down with all funds voided. If kids in your household use the same device, parental filtering software like Net Nanny or Cyber Patrol can block access to gambling sites on their profiles.